Got a brand new S34 from Amazon (sold by Amazon, not some third-party seller), which has now died just over a month after plugging it in, but the website shows “We were unable to locate your serial number. Please check your model number and serial number and try again. This information can be found on the label in back or on the bottom of your device.”, despite copy+pasting the serial from Cox.com/the modem’s admin page.
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- Wi-Fi Warriors
If you are looking for warranty claims, we have reached out to you through a private message for further assistance.
- The Many
I have the same issue, bought from Best Buy, Arris’s website claims that my serial number and model number don’t match despite copying from the surfboard Addresses page of the web UI.
- Wi-Fi Warriors
I have the same issue, bought from Best Buy, Arris’s website claims that my serial number and model number don’t match despite copying from the surfboard Addresses page of the web UI.
Could you please help us with your product’s model number?
- The Many
I have the same issue, bought from Best Buy, Arris’s website claims that my serial number and model number don’t match despite copying from the surfboard Addresses page of the web UI.
Could you please help us with your product’s model number?
It’s an S34 as well.
- Wi-Fi Warriors
I have the same issue, bought from Best Buy, Arris’s website claims that my serial number and model number don’t match despite copying from the surfboard Addresses page of the web UI.
Could you please help us with your product’s model number?
It’s an S34 as well.
We have reached out to you through a private message for further assistance.
- Wi-Fi Warriors
same problems with an S34 purchased from Best Buy
We have reached out to you through a private message for further assistance.
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