Skip to main content

My SURFboard S33 modem is completely dead. I’ve tried restarting more than once. I am hearing a buzzing noise from within the unit. I only get the orange light. My unit is still under warranty. Who do I contact to get a replacement or refund? Thanks.

Please do reach out to Arris phone support or chat support using arris.com/consumersupport for further assistance.

That page says it has phone and chat support, but there is no phone number or chat app. It just brings me back here. Please provide me with the phone number. Thank you.

Mine died too, after only 6 months. I couldn’t get anywhere using the app so tried calling the support number. It’s only open M-F, with chat available on Saturday. Since this is Sunday I’m SOL. 

I would suggest visiting ARRIS Consumer Care - Support Services (salesforce-sites.com) for further assistance.

Thank you for your responses. I contacted support, went through some troubleshooting steps, and determined my modem is dead. My modem is still under warranty. So, I was able to return it and received a replacement at no charge. 

Reply


Terms & ConditionsCookie settings