I was out of the country when my internet connection failed. Wife wanted to see the cats on out internal cameras. About 7-8 days ago, the modem failed to connect to the ISP.
Today, an ISP technician came out, verified the signal from the cable was strong. However, after power on/off and reset, the modem refused to get any signal from the ISP. It maintains a solid yellow light, but no signal.
I replaced the Surfboard S33 with my older Asus CM-16 that connected after it was reassigned as my cable modem by my ISP.
I purchased this modem August 2023. It’s been running fine until now. Is there something else i can do to recover operation or get a replacement?