The model I am using is the Arris Surfboard S34. I have both a desktop computer and a WiFi router. I want to connect the router into the 2.5 Gig port and the computer into the 1 Gig port. However, it appears that only one or the other works. If I have the computer plugged into the 1 Gig port, the router does not connect to the internet. If I have the router connected to the 2.5 Gig port, then the computer does not connect. How can I solve the issue so that both can connect?
Answer
Surfboard S34 Cannot Connect Using Both Ethernet Ports
- The Many
Best answer by SURFboard Moderator
The S34 is a standalone cable modem and does not include a built-in DHCP server. As a result, when your internet service provider (ISP) activates the modem, it typically assigns only one public IP address, which supports a single internet connection.
If you wish to use both Ethernet ports on the S34 simultaneously, you would need to contact your ISP and request the activation of a second public IP address. However, please note that not all ISPs offer multiple public IP addresses for residential customers.
For more details on the functionality of the S34’s Ethernet ports, please refer to the link below:
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/S33-Ethernet-Ports
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
The S34 is a standalone cable modem and does not include a built-in DHCP server. As a result, when your internet service provider (ISP) activates the modem, it typically assigns only one public IP address, which supports a single internet connection.
If you wish to use both Ethernet ports on the S34 simultaneously, you would need to contact your ISP and request the activation of a second public IP address. However, please note that not all ISPs offer multiple public IP addresses for residential customers.
For more details on the functionality of the S34’s Ethernet ports, please refer to the link below:
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/S33-Ethernet-Ports
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