Had an S34 running great on Xfinity network until they decided to “upgrade” the system in our area in 12/25. After upgrade S34 was “seen” on the Xfinity network but no internet at all. After several Xfinity service calls can get an internet signal and run a few apps via S34, but not all apps will function; can’t get internet signal to router. Of course the Xfinity modem (that I got to diagnose) runs ok. Any similar experiences and/or solutions?
- Wi-Fi Warriors
Could you please confirm the speed plan you are currently subscribed to?
Try connecting the S34 directly to a computer using an Ethernet cable to test the connection. Please ensure that only one Ethernet device is connected at a time.
Please try changing the Ethernet cable, and consider swapping the ends to see if that helps.
To check the Ethernet port status, you can connect the modem directly to a computer and check the IP address without the coaxial cable connected.
To check the IP address on a Windows computer, please follow these steps:
- Press the Windows button + the letter R on your keyboard to open the "Run" command box.
- In the box, type "CMD" and press Enter.
- A black screen will appear. Type "ipconfig" and press Enter.
- Under the category 'Ethernet adapter Ethernet,' you’ll find the IPv4 address.
To check the IP address on a Mac:
- Click on the Apple menu.
- Then, select System Preferences or System Settings.
- Navigate to Networks and click on the Ethernet option to view the IP address.
- If you're using an adapter, you’ll see an option for USB under Networks.
If the IP address starts with 169.254.., or if the media state shows 'disconnected' or the category is blank, there could be an issue with the port itself.
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