Modem not maintaining connection and overheating as well warranty is still in effect.
Warranty S33
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Hello charlotte_lynn99
If the modem is overheating we would suggest you to disconnect the modem from the power and keep it a side, please reach out to Arris support team to proceed with warranty claim. please reach out to us on arris.com/consumersupport
How do I contact consumer support the site chat is disabled and there is no phone number
To contact consumer support, I suggest you to visit www.arris.com/consumersupport for more information.
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