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Warranty S33

  • August 29, 2023
  • 3 replies
  • 246 views

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Modem not maintaining connection and overheating as well warranty is still in effect.

Best answer by SURFboard Moderator

Hello charlotte_lynn99

                                         If the modem is overheating we would suggest you to disconnect the modem from the power and keep it a side, please reach out to Arris support team to proceed with warranty claim.  please reach out to us on arris.com/consumersupport

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3 replies

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Hello charlotte_lynn99

                                         If the modem is overheating we would suggest you to disconnect the modem from the power and keep it a side, please reach out to Arris support team to proceed with warranty claim.  please reach out to us on arris.com/consumersupport


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How do I contact consumer support the site chat is disabled and there is no phone number

 


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To contact consumer support, I suggest you to visit www.arris.com/consumersupport for more information.