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"We were unable to locate your serial number. Please check your model number and serial number and try again."

  • September 3, 2025
  • 2 replies
  • 86 views
M
The Many
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Hello,

I have a S33v2 modem that’s not working anymore but still has warranty - I checked a few days ago. But now I try to contact customer service and I always get the message “We were unable to locate your serial number. Please check your model number and serial number and try again.” This is very aggravating and I don’t why this is called customer service when apparently several people have issues getting in contact and/or you’re forced to make an account here first to try to get in contact with someone who can help.

Best answer by SURFboard Moderator

We apologize for the inconvenience that you were unable to validate the serial number through our website, we’ve reached out to you via private message for further assistance.

This topic has been closed for replies.

2 replies

M
The Many
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  • missautumnThe Many
  • Author
  • The Many
  • September 4, 2025

​@SURFboard Support ​@SURFboard Moderator I need help here with a warranty claim!

S
Wi-Fi Warriors
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We apologize for the inconvenience that you were unable to validate the serial number through our website, we’ve reached out to you via private message for further assistance.

SURFboard Community Moderator Team
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