White light on S33

  • 24 May 2024
  • 1 reply


Getting nothing but a solid white light. I've tried restarting, changing ports from 2.5 to 1.0, and Factory reset. Nothing works.

Tried calling support to get a warranty replacement but the operator was not helpful. 

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1 reply

Userlevel 5
Badge +41

Could you please help us with the IPV4 address on the device connected to the modem directly to isolate the issue. Restart your modem for a minute then connect any device to the modem ethernet port then check for the IP on the device network settings or using command prompt.