We stream all of our tv services and our wifi is slow and intermittent. I was told that I should increase my gigahertz and or update my firmware. Can you please assist?
Solved
wifi slow and intermittent
- The Many
Best answer by SURFboard Moderator
Based on your model selection as S33/S34, could you please let us know who your internet service provider is and the internet speed plan you are subscribed to?
To help isolate the issue, please connect any device directly and monitor the connection for 24 hours. By connecting the modem directly will help us to isolate the problem that if the internet drops on the Wi-Fi router or with the modem when connected to devices like a computer.
And checking the cable signal levels would be the best course of action as cable signal levels in modems refer to the strength and quality of the signals being received and transmitted between the modem and the Internet Service Provider.
Please find the below link, where you can steps to check the cable signal levels.
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/S33-Cable-Signal-Levels
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
Based on your model selection as S33/S34, could you please let us know who your internet service provider is and the internet speed plan you are subscribed to?
To help isolate the issue, please connect any device directly and monitor the connection for 24 hours. By connecting the modem directly will help us to isolate the problem that if the internet drops on the Wi-Fi router or with the modem when connected to devices like a computer.
And checking the cable signal levels would be the best course of action as cable signal levels in modems refer to the strength and quality of the signals being received and transmitted between the modem and the Internet Service Provider.
Please find the below link, where you can steps to check the cable signal levels.
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/S33-Cable-Signal-Levels
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