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SB6183 event logs

  • 8 August 2023
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For the last few weeks my modem has been randomly dropping off line. I was wondering if I could get my event logs analyzed. 

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Best answer by SURFboard Moderator 15 August 2023, 23:17

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Usually event logs are analyzed only by internet service provider. Contact them for further assistance.

As your are experiencing intermittent connection, check the cable signals by using the link given below:

http://arris.force.com/consumers/articles/General_FAQs/SB6183-Cable-Signal-Levels

 

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Thanks for replying. My internet provider Xfinity would not review the error logs because I own the modem. It looks like a new modem fixed my issue anyway. But I’m convinced that Xfinity was messing with my signal which was causing my old modem to intermittently kick offline. Lol. 

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