Question

sb6183 not working

  • 25 March 2023
  • 2 replies
  • 206 views

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i’ve been trying to set up my modem to no avail 

 

i had this modem and a tplink router set up at my previous address, using xfinity

 

i’m trying to install it now, but the globe button won’t turn on and connect to the internet. i called xfinity and they said it all looks good on their end. i’ve unplugged and reset a few times, but still nothing. 


2 replies

Userlevel 6
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The globe is the online connection. If xfinity says it looks good, it should be lit up. 

Are you able to log into the modem with a pc/laptop and see its cable connections page and event logs? 

I’d also have them try to reprovision it. 

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i have yet to try logging in with a laptop- could you link a page on how to do that/provide further instruction? thank you! 

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