Skip to main content
Solved

Brought Arris Wifi Modem but unable to activate it on SB6183


Forum|alt.badge.img+1

I don’t have a smartphone and the required app download to activate it. 

How to get it to get wifi?

Best answer by plemans

https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs

View original
Did this topic help you find an answer to your question?
This topic has been closed for comments

11 replies

plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2214 replies
  • December 3, 2024

what device do you have? 

You posted in the SB6183/SB6190 forum which is a modem only device. they don’t have wifi. that’d be the router. 


Forum|alt.badge.img+1
  • Author
  • The Many
  • 5 replies
  • December 4, 2024

I do have a router, it’s Spectrum. And… In red light blinking.


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2214 replies
  • December 4, 2024

What router model do you have? 

What modem model do you have? 

did you contact the isp to activate the modem? 

the hard part about helping on forums is details. Its tough to help with incomplete information


Forum|alt.badge.img+1
  • Author
  • The Many
  • 5 replies
  • December 5, 2024

Router model - My guess is this Wave 2 Router (Model RAC2V1S)

modem model - Arris SB6183 SURFboard DOCSIS 3.0 Cable Modem

 

ISP? How? Without the smartphone and internet, how?


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2214 replies
  • December 5, 2024

Pick up you land line phone (if thats what you still have) or your simple phone and call the ISP. They need to activate the modem in their system for it to work. So you either need to call them, or activate it in their app. since you can’t activate it with an app, you have to call them. 


Forum|alt.badge.img+1
  • Author
  • The Many
  • 5 replies
  • December 5, 2024

Hmm it’s hard to be deaf to get it activated like that….
 

So not only to activate it in app by getting a new account/password but I have to call ISP too? Ugh 


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2214 replies
  • December 5, 2024

you don’t have to do both. You can do either. Either activate it through the app or by calling in. the isp has to activate it to their system and need the mac. How else would they attach a MAC address to your account? 


Forum|alt.badge.img+1
  • Author
  • The Many
  • 5 replies
  • December 6, 2024

Oh I see. Thanks for the detailed guides. 

I think I will figure out how to get it to activate by having app somehow.


Forum|alt.badge.img+42

You can activate the modem in two ways. You can contact the internet service provider and activate it by providing an HFC Mac address.

Or you can try with self-activation through your internet service provider’s mobile app.


Forum|alt.badge.img+1
  • Author
  • The Many
  • 5 replies
  • December 7, 2024

I’m deaf. No smartphone here to contact and no app to download.


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2214 replies
  • Answer
  • December 8, 2024

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings