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Question

Change, settings (especially security)


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Even following the instructions exactly, (I bought this year’s ago so there’s no way it’s under warranty, so to get any support at all from the manufacture of this product I have to pay for it, (warranty period x2 years and I’ve had this for almost x4 years), and I’m experiencing the following;  I can’t even log on, ) 192.168.100.1), in order to revise the factory settings. Even after “resetting” nothing happens. I’ve tried completely disconnecting everything and allowing it to completely cool so it only warms to room temperature and nothing.

 

 

 

 

 

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plemans
Juggernaut
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  • Juggernaut
  • January 23, 2023

What device do you have? 

what are the led’s on it doing?


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  • The Many
  • January 24, 2023

SB6190, all four lights are good as the top and bottom ones are green and both  middle ones blue.


plemans
Juggernaut
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  • Juggernaut
  • January 24, 2023

If you disconnect the coax cable from it and then factory reset. Are you able to access it at the 192.168.100.1? (with coax disconnected)

Is it working? Because there isn’t really anything to change in that device as its a modem only device. 


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  • The Many
  • January 24, 2023

I’ve tried completely disconnecting everything and attempting a factory reset, nada


plemans
Juggernaut
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  • Juggernaut
  • January 24, 2023

But is it still working? 

You only put you’re trying to access it. I’ve seen lately where some ISP’s are locking users out. 

Probably because then users can check their own lines and say “you need to come fix this’. 

Your led’s indicate its up and connected and working. 


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  • The Many
  • January 24, 2023

Yes it’s still good. I just can’t reset anything because I’ve no access.


plemans
Juggernaut
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  • Juggernaut
  • January 24, 2023

There isn’t anything on it to reset. 

There is a factory reset button on the back of it that’d need to be held for at least 15 seconds if you use it. but again, even if you do, there isn’t much for settings on it. 


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  • The Many
  • January 24, 2023

The “factory reset” doesn’t seem to work for I’ve tried several times for even over 1 min and still nothing 


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • January 24, 2023

If its working, I’d leave it. it could be the ISP’s firmware has it locked down so it isn’t user accessible. 

 

what are you trying to change on it? 


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  • The Many
  • January 24, 2023

I needed to update the security.


plemans
Juggernaut
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  • Juggernaut
  • January 24, 2023

There’s no security to update. Its a modem only device. 

Why do you think you need to update the security? Or what security?


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  • The Many
  • January 24, 2023

WPA to WPA2 and the password I just update (change) my password every 2 months, normally, but don’t seem to be able to now.


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • January 24, 2023

Again, the SB6190 is a modem. it has ZERO routing capability. 

That means no wifi, no router, etc. If you’re trying to change your security settings on the wireless, that’d be through the router. Not the modem. 

 

What router do you have? 


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  • The Many
  • January 24, 2023

I’ve a Nest router in line from the modem. I don’t see the difference this makes for I’ve changed the security in this modem many times before so I wonder why I’m doing wrong now.


plemans
Juggernaut
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  • Juggernaut
  • January 24, 2023

it has zero wireless capability so there’s no way you changed that. And maybe you did change the password to log in but I’m betting your ISP locked the modem down because there isn’t any changes to make in them. 


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  • The Many
  • January 24, 2023

I know about it’s “sore wireless capability” that is one of the main reasons I purchased it.


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  • The Many
  • January 31, 2023

“Zero WiFi capabilities” I already know this, that’s why I have a router.  if there’s no way to change any of the settings then why would a ISP even bother to do that? Besides, why can’t I do this now when I could just a bit ago?


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • January 31, 2023

again, it could be the ISP that locked them down. They’ve done it with their own modems to prevent users from being able to check the line themselves. I could see them doing it with other equipment since they control the firmware. 


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