Purchased this modem 4 months ago and it worked perfectly until “I moved it on the shelf.” Seemed to go into a standby mode - has power but does not receive internet signal or reset when I tried to do that. Called cable company to check it out, tech said it’s a modem problem and recommended I purchase an SB6190 DOCSIS 3.0 Cable Modem (which I just did). My question ~ will ARRIS allow me to return it, and refund me for this defective modem? (I sure hope so.) Not having internet, because of this defective modem, has put me in a difficult position as I work two days at the office, and three days from home.
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Usually its an exchange, not a refund. You can contact support and try and find out
I would suggest visiting www.arris.com/consumersupport for further assistance regarding warranty claims.
Glad to see your post to know we’re not alone - been a fan of arris for YEARS. Just bought one of these this summer for my daughter and it died today. When I lookup the serial it lists the warranty as expired on the date I bought it. Five months old and it’s dead. None of the other networking equipment plugged into that ups is broken so I can only assume the modem failed. Only path to try to get warranty honored? Pay for support; no. Thanks.
I’m so sad to see arris quality and support tank like this. If my home or business modem fail I’ll be looking elsewhere.
best of luck to you!
to often people buy from unauthorized sellers
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