Trying to factory reset our SB6183. Connected it to my laptop with a ethernet cable using a docking station (laptop not connected to the internet). After agreeing to and clicking “Do you want to proceed?”, what is supposed to happen? It redirects me to a web page that just states there’s no connection.
Solved
No internet connection on SB6183
- The Many
Best answer by SURFboard Moderator
In this case please make sure that the Wi-Fi on your laptop is OFF when the device is connected to the modem directly and try restarting modem then also try performing reset on the modem GUI after disconnecting coax cable by following the steps mentioned on the below link then check for the internet.
http://arris.force.com/consumers/articles/General_FAQs/SB6183-Factory-Reset
This topic has been closed for comments
- Wi-Fi Warriors
- 3599 replies
- Answer
In this case please make sure that the Wi-Fi on your laptop is OFF when the device is connected to the modem directly and try restarting modem then also try performing reset on the modem GUI after disconnecting coax cable by following the steps mentioned on the below link then check for the internet.
http://arris.force.com/consumers/articles/General_FAQs/SB6183-Factory-Reset
Most helpful members this week
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.