no lights working SB6190

Question

SB6190 modem not working. no lights working. Bought new July 2023. It is still under warranty, please replace! thanks

plemans · Accepted Answer

You’d need to open a support case with arris. The community support forums won’t be able to get you an rma. only official support

SURFboard Moderator · Answer

As you mentioned, no led lights on the modem, I suggest you to check with different power cord and different outlet.

Also perform factory reset the modem to check any changes on the modem’s behavior.

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