Answer

no lights working SB6190

SB6190 modem not working. no lights working. Bought new July 2023. It is still under warranty, please replace! thanks

Best answer by plemans

You’d need to open a support case with arris. The community support forums won’t be able to get you an rma. only official support

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+41

You’d need to open a support case with arris. The community support forums won’t be able to get you an rma. only official support

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps

+42

As you mentioned, no led lights on the modem, I suggest you to check with different power cord and different outlet.

Also perform factory reset the modem to check any changes on the modem’s behavior.

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