Skip to main content
Answer

SB6183 event logs

  • August 8, 2023
  • 2 replies
  • 165 views
D
The Many
Forum|alt.badge.img

For the last few weeks my modem has been randomly dropping off line. I was wondering if I could get my event logs analyzed. 

Best answer by SURFboard Moderator

Usually event logs are analyzed only by internet service provider. Contact them for further assistance.

As your are experiencing intermittent connection, check the cable signals by using the link given below:

http://arris.force.com/consumers/articles/General_FAQs/SB6183-Cable-Signal-Levels

 

This topic has been closed for replies.

2 replies

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Usually event logs are analyzed only by internet service provider. Contact them for further assistance.

As your are experiencing intermittent connection, check the cable signals by using the link given below:

http://arris.force.com/consumers/articles/General_FAQs/SB6183-Cable-Signal-Levels

 

SURFboard Community Moderator Team
D
D
The Many
Forum|alt.badge.img
  • D3nn1s66The Many
  • Author
  • The Many
  • August 16, 2023

Thanks for replying. My internet provider Xfinity would not review the error logs because I own the modem. It looks like a new modem fixed my issue anyway. But I’m convinced that Xfinity was messing with my signal which was causing my old modem to intermittently kick offline. Lol. 

Terms & ConditionsCookie settingsAccessibility statement