I have xfinity and they stated there's nothing they can do on there end.
Lights as follows and are all solid
White - power
Recieve - green
Send - green
Online - white
It's a refurbished model, so im not sure if the mac address is linked to another account or if its defective.
Didn't try connecting a laptop because online light isn't showing internet coming through.
Any assistance would be greatly appreciated.
+41Is it not working?
did they provision it from the ISP?
This thread from xfinity shows white is normal
If the modem is not provisioned, make to reach to your internet service provider to activate the modem
Could you also let us know about you speed plan which you subscribed from your internet service provider
To isolate the issue, connect a computer directly to the modem via ethernet cable to check the internet connection
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