You’d need a screensnip of the cable connections page and event logs to help more. 

What router do you have it connected to? 

do wired devices drop? 

Just wireless? 

I don’t know what screensnip is or how to do it. My router is araknis. My desktop is hard wired and it losses connection along with all wireless devices.

You have errors in your line and in your logs. Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.

If that doesn’t help, the ISP needs to check the line