I just got the Arris Surfboard sb 6190 and now it's not working with my Linksys e5400 wireless router. I have a Google pixel 8, and it keeps saying that I need to sign in to the wireless network, but from there it takes me to spectrum for activation even though I thought it was done through the app. I can see I'm getting Internet thru the modem, but nothing thru the wireless router. Any help appreciated. Thanks all!!
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Sb6190 and linksys e5400 no internet
- The Many
Best answer by SURFboard Moderator
If your modem is confirmed to be working properly through a hardwired connection but you are experiencing issues with Wi-Fi, it indicates that the problem lies with the router or its configuration.
I would suggest basic troubleshooting by power-cycling the modem and router at the same time. After that, if the problem persists, I request to contact the router's manufacturer for further assistance.
- Wi-Fi Warriors
- 3605 replies
- Answer
If your modem is confirmed to be working properly through a hardwired connection but you are experiencing issues with Wi-Fi, it indicates that the problem lies with the router or its configuration.
I would suggest basic troubleshooting by power-cycling the modem and router at the same time. After that, if the problem persists, I request to contact the router's manufacturer for further assistance.
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