Spectrum website says if you have own equipment, contact manufacturer for assistance.
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SB6190 is correctly set up for activation. Spectrum sent activation signal, didn't work. Help desk said they show old (dead) modem connected, not the new one. SB 6190 is "not registered" with my account. Their website says if you have own equipmwnt
Best answer by lmc7lmc7
It turns out this model is not on Spectrum’s approved list. Their help desk also said it wasn’t “registered to my account” or “in inventory”. So the activation link didn’t work after two attempts. I ended up getting a cable modem from Spectrum via technician visit. Not my first choice but he also did some fine-tuning on the coax line, so OK.
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