Question

Slow internet speed on SB6190

  • 10 July 2024
  • 2 replies
  • 25 views

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I have a SB 6190 modem and am experiencing slow Internet speeds. How do I know if I have a bad modem or how can I fix my speed issue in the recent past I experienced three and 400 meg download speed now I’m lucky to get 20.


2 replies

Userlevel 5
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Slow speed issue on the modem is because of the following factors

» Low signal level

» Incompatible speed with the service provider

» Ethernet cable used for connection

Could you please let us know the above details to work on your case further.

http://arris.force.com/consumers/articles/General_FAQs/SB6190-Cable-Signal-Levels

Badge

Slow speed issue on the modem is because of the following factors

» Low signal level

» Incompatible speed with the service provider

» Ethernet cable used for connection

Could you please let us know the above details to work on your case further.

http://arris.force.com/consumers/articles/General_FAQs/SB6190-Cable-Signal-Levels

I just bought a new SB6190 and can’t get better than 65mbps. I was told i had better than 1500 coming into the house. I spent 2 hrs on the phone with Infinity yesterday so I don’t think,... ‘incompatible speed with service provider’

And I replaced the ethernet cable twice.

frustrating !!

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