I tried to use the Surfboard app it won't load I tried calling the number they not open what is going on did the close for business. I need my wifi. Especially my security camera is running of that now its off line
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surfboard model W30 not connecting to internet
- The Many
Best answer by SURFboard Moderator
For further trouble-shooting please contact arris.com/consumersupport
+41- Juggernaut
- 2189 replies
The app won’t start? Won’t connect? Does it give you an error? What device is it?
You didn’t give much for details.
- The Many
- 2 replies
Yeah, I have the same problem. Came to the conclusion since I have 2-W30 models (both doing the same thing—-flashing between orange…blue etc and did a factory reset) that they are a POS. Back to Netgear I go!
- The Many
- 2 replies
Haha…want your details. The Surfboard app for this model is old and a POS (Hence the one star rating on Apple) Hasn’t worked in a while (6-8 months). Before the app worked fine for a while (first purchased these models back in 2020) and then turned to junk and didn’t work at all. My WiFi devices slowly had problems connecting but we’re not a priority on my end. Today tried to reset both the W30’s and they won’t connect to anything!!! Flashing light of death. What a waste of money!!’
- Wi-Fi Warriors
- 3544 replies
- Answer
For further trouble-shooting please contact arris.com/consumersupport
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