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Question

warranty - power suddenly went out

  • November 9, 2025
  • 1 reply
  • 22 views

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My SB6190 just suddenly and abruptly turned off. Even though it is plugged into a working wall outlet, it cannot turn on.

There a warranty?

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1 reply

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Since you’ve already tried changing the outlet, we recommend testing with an alternate power cord. If the issue persists, perform a factory reset on the device. Should the problem continue even after the reset, please reach out to our support team by visiting www.arris.com/consumersupport.