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Warranty replacement help needed SB6190

O
The Many
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The warranty period for my Arris  SB6190 modem is until March 29, 2024. Yesterday it just stopped working. How and where can I send a faulty modem for replacement? The link to support from previous responses to comments is not active.

Best answer by SURFboard Moderator

As you mentioned the modem is not working for a warranty claim please contact arris.com/consumersupport. 

 

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4 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2253 replies
  • October 31, 2023

ARRIS Consumer Care - Support Services (salesforce-sites.com)

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
O
The Many
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  • OleksandrThe Many
  • Author
  • The Many
  • 1 reply
  • October 31, 2023

What should I do with these settings if my modem shows no signs of life when I turn it on? It burned out or broke and I want to replace it according to the warranty rules.

plemans
Juggernaut
Forum|alt.badge.img+41
  • plemansJuggernaut
  • Juggernaut
  • 2253 replies
  • October 31, 2023

You have to contact arris. The forums are the public helping out. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
Forum|alt.badge.img+42

As you mentioned the modem is not working for a warranty claim please contact arris.com/consumersupport. 

 

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