Howdy folks, I have an SB 8200 that has been working great for 4 years, but over the past 6 months or so it has been dropping connection semi-regularly. After Googling that the unit should last 2 - 4 years I figured mine must be at the end of its lifecycle. If that is true, what should I replace it with? It still seems to be rated highly. I'm not very IT sophisticated although my whole house is smart tech equipped. I use Cox Coaxial gig speed for my internet. Any suggestions for replacement make and model would be appreciated. Thx
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The warranty period for new modems is 2 years, while refurbished ones come with a 1-year warranty. If you're experiencing intermittent internet connectivity, I recommend checking the cable signal levels using the following link: http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels
For product model recommendations, please visit www.shop.surfboard.com.
Modems don’t tend to slowly go bad. They either work, or they don’t because they aren’t manageming much. AKA they aren’t a router.
When things like this start dropping, I start checking the lines. Got a screensnip of the cable connections age and event logs?
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