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Accessing SB8200v3 via SURFboard Central android app

  • October 23, 2025
  • 2 replies
  • 93 views
W
The Many
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I have a SB8200v3 successfully connected to Xfinity/Comcast. All is working and good.

I saw that there is a SURFboard Central app for connecting to the SB8200v3.

Bluetooth is enabled and works, and I am close by the SB8200v3 device.

I enter my email address, receive the code, and validate the code. However, the SURFboard Central app displays a “spinning circle” indicating to wait and never completes. I have waited 20 minutes to see if anything would happen.

Is this happening because my device is already set up and working with Xfinity?

If so, what would be the purpose of having the SURFboard Central app installed on my phone?

What does this app let you do?

Best answer by SURFboard Moderator

The SB8200 is a cable modem only it does not include built-in Wi-Fi or configuration options. As a result, the app does not offer any setup or configuration features for this model. Instead, the app is primarily used to register the product and view basic information such as the serial number and other device details.

If you would still like to set up the app for the SB8200, please refer to the following link for guidance:

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SURFboard-Central-Cable-Modem-Setup

This topic has been closed for replies.

2 replies

S
Wi-Fi Warriors
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The SB8200 is a cable modem only it does not include built-in Wi-Fi or configuration options. As a result, the app does not offer any setup or configuration features for this model. Instead, the app is primarily used to register the product and view basic information such as the serial number and other device details.

If you would still like to set up the app for the SB8200, please refer to the following link for guidance:

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SURFboard-Central-Cable-Modem-Setup

SURFboard Community Moderator Team
W
The Many
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  • wstewart11The Many
  • Author
  • The Many
  • November 1, 2025

Did the same steps and it is working now (?).

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