My arris sb8200 stopped working this morning. Any ideas? All the light cycle through and flash.
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- VIP
- 2134 replies
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28 January 2024
- Answer
In this case we would suggest you to perform hard reset on the modem then try accessing internet on direct connection without router.
http://arris.force.com/consumers/articles/General_FAQs/SB8200-Factory-Reset
My SB8200 had the same thing happen last week. I tried factory reset, contacted ISP for signal refresh, troubleshooting concluded modem had failed somehow internally. It’s a 2017 v1, so I bought a new SB8200v3. Now I cannot get a DOCSIS 3.1 connection (blue light) on the new modem. Old modem never had anything but a 3.1 connection. Before I return this modem as faulty, is there anything else I can do? ISP says it’s providing 3.1 capable signal levels and the modem is connected with them as 3.1, but I’m not seeing that. I have 1GB service through WOW!
This is my status page. I cannot access any other tabs. I’m direct connect to the modem
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- Legends
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9 February 2024
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