I have had trouble with my modem not accessing the internet each light would flash and go solid until the internet light, when it tries to look for the internet it flashes faster than the others and then resets back to upload a couple times before going back to download and trying it all over again I have factory reset it and contacted spectrum do I need to contact someone and then have customer support reset it themselves?
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arris surboard sb8200 new location
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- The Many
It was not it was a personal purchase. I did contact the ISP and they said that it would have to be done by ARRIS and wipe the memory of the previous areas coding to copy this new areas coding
- Wi-Fi Warriors
- Answer
Whenever you purchase a DOCSIS cable modem or gateway, only your internet service provider can activate the device. You simply need to provide them with the HFC MAC ID. As the manufacturer, we do not have control over the activation process.
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