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Question

cant get my Arris SB8200 to stay connected

  • November 25, 2024
  • 3 replies
  • 39 views

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In the app I get the modem to connect to my internet and then when I try to sign into the app to use it it tells me it lost the connection try again. Many try’s help!

3 replies

plemans
Juggernaut
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  • Juggernaut
  • 2219 replies
  • November 25, 2024

The SB8200 is a modem only device. there isn’t anything to log in and use with it for the app. there isn’t wifi or any routing features. That’d come from the router. 

What router do you have connected to it


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  • Author
  • The Many
  • 1 reply
  • November 25, 2024

Eero


plemans
Juggernaut
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  • Juggernaut
  • 2219 replies
  • November 25, 2024

So what actually gives you that error? A screensnip of it might help. 

As well as a screensnip of the cable connections page. That checks the connection back to the ISP


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