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I have Cox internet and they have tried rebooting my SB8200 5-6 times and it still shows a “Channel state error” from their end. How do I clear this error?  The Cox rep says it usually clears in 3-4 reboots. 

Hello Waide,

After rebooting sb8200 5 to 6 times cox confirms “Channel state error”. Let us do a Factory Reset.

To do a Reset please follow the below link :

http://arris.force.com/consumers/articles/General_FAQs/SB8200-Factory-Reset

Please check IPV4 address and let us know: 

To check IPV4 :Please connect modem directly to a computer/laptop and check IPV4 by typing “cmd” after pressing windows key and letter “R” you will be directed to blank screen please type “ipconfig “ and press “Enter” key to check on IPV4 .

Do let us know if this helps.

 

 

 

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