I have Cox internet and they have tried rebooting my SB8200 5-6 times and it still shows a “Channel state error” from their end. How do I clear this error? The Cox rep says it usually clears in 3-4 reboots.
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23 February 2023
Hello Waide,
After rebooting sb8200 5 to 6 times cox confirms “Channel state error”. Let us do a Factory Reset.
To do a Reset please follow the below link :
http://arris.force.com/consumers/articles/General_FAQs/SB8200-Factory-Reset
Please check IPV4 address and let us know:
To check IPV4 :Please connect modem directly to a computer/laptop and check IPV4 by typing “cmd” after pressing windows key and letter “R” you will be directed to blank screen please type “ipconfig “ and press “Enter” key to check on IPV4 .
Do let us know if this helps.
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