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Question

Connection

  • December 6, 2025
  • 1 reply
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Surfboard SB8200,  replaced our old Arris with a new one and it won't connect to my Kindle. I tried adding a network but it won't connect. 

1 reply

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If the Kindle is the only device that cannot connect while other devices work fine, you should reach out to your router’s manufacturer especially if the router is a third-party device. This is because the Kindle connects via Wi-Fi, whereas the SB8200 is a cable modem that only provides an Ethernet connection. If you have other devices connected, it means you have a router connected to the SB8200, and those devices are connecting through that router.