I spoke with Spectrum to send me a firmware update and they said that they can’t send updates to third parties so how do I update my firmware

I spoke with Spectrum to send me a firmware update and they said that they can’t send updates to third parties so how do I update my firmware
Best answer by SURFboard Moderator
ARRIS develops the software update and makes it available to service providers. The service providers qualify, test, and distribute the software update to devices on their network. ARRIS has limited control or visibility on distribution by the service providers.
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