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I spoke with Spectrum to send me a firmware update and they said that they can’t send updates to third parties so how do I update my firmware

 

the firmware is part of the provisioning when its setup. 

Why do you think you need new firmware? 


ARRIS develops the software update and makes it available to service providers. The service providers qualify, test, and distribute the software update to devices on their network. ARRIS has limited control or visibility on distribution by the service providers. 


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