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Question

getting an IP address for a new router

  • January 25, 2023
  • 1 reply
  • 119 views

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My SB8200 is connecting to my new router, but is not giving it a new IP address.  How do I activate the external router provision on the modem?

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1 reply

plemans
Juggernaut
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  • Juggernaut
  • January 26, 2023

One thing to keep in mind is the SB8200 has 2x ethernet ports. but most ISP’s only support 1 public ip address. meaning only 1 device can be connected to it. 

So try this. 

power off the modem and router for around 10 minutes. 

power the modem back on and give it a couple minutes to fully boot. 

Then connect it back to the router and power the router back on. 

Give it a couple minutes. 

Attempt setup on the router.