Hello dantekim17

                               The Cable Operators (MSOs) have complete control of what cable modem/gateway hardware they will allow installed and the firmware it uses, this is because they own the coaxial cable that is connected to the ARRIS SB8200 , because of that the Firmware updates are pushed by them, and any update needed as well. Any associated firmware updates are automatically deployed by the cable operator. This is not an ARRIS only implementation, but the required implementation of any cable device manufacturer.

                              Even for the device owned by the customers only Internet service provider can update firmware since the device is activated by them so updating the firmware will fix this issue, you can check with your service provider.