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Question

How to set up SB8200 after hard reset

  • July 2, 2025
  • 1 reply
  • 40 views

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Hi folks,

 

I had to hard reset my SB8200 after it started to lose connection to Optimum. The status of the channels now show “Locked” and I can’t seem to connect to ISP. What do I do?

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1 reply

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Could you please let us know your subscribed internet speed plan and the status of your modem's LED lights?

To isolate the issue, try connecting the modem directly to a computer using an Ethernet cable and check if the internet connection works.