For the past couple of months, my internet speed has been irregular and sluggish. Lately it’s barely coming through at all. My internet provider said I need to check that it’s not a modem issue before they send someone out again.
Is there a way to check if it’s a modem issue or a wifi issue?
Could you please confirm your subscribed internet speed plan?
To begin isolating the issue, please connect the SB8200 directly to a computer using an Ethernet cable via the Ethernet port. If the issue still persists after this setup then we recommend checking the cable signal levels within the modem. If the signal levels are out of the acceptable range, they can lead to the kind of intermittent connectivity issues you're experiencing.
When the signal levels are within the recommended range, your modem can maintain a stable, high-quality connection to the internet
Please refer to the link below for instructions on how to check your cable signal levels:
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SB8200-Cable-Signal-Levels
If you find that the signal levels are not within the recommended range, we suggest contacting your Internet Service Provider (ISP) to have them reviewed and adjusted as needed.
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