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Intermittent internet connection on SB8200

  • July 1, 2024
  • 1 reply
  • 83 views

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I have same thing happening with SB8200, like every week or month it would drop down to 30mbps and power cycling the modem is the only way to fix it, I am in Phoenix.

Best answer by SURFboard Moderator

In this case could you please help us with your  current speed plan and also we need to check for the modem cable signal level to isolate the issue.

http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels

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1 reply

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In this case could you please help us with your  current speed plan and also we need to check for the modem cable signal level to isolate the issue.

http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels