So my original problem was that my internet connection was dropping (Xfinity) so we scheduled a tech to come out for a fix.The initial issue was resolved because it turned out that the line was damaged and the house we moved into had multiple splitters that were causing our signal to "leak" he mentioned that he was surprised that we had a connection at all from how bad it was, he disabled all the other Coax outlets that weren't in use and our issues were fixed for that day.I should note that Prior to this visit we had our Arris SB8200 modem's lights as Blue for downstream. (speeds are 600+mbs Down and 30mbs Up)After his visit the internet went down that night only to return in the morning but the lights on the Modem turned all Green and occasionally flicker (and have remained green) but occasionally it turns Blue for downstream for about 5-10 seconds whilst the connection drops only to return to green again.For ex. any stream/Netflix video/Game that is running will cut out for that time while the downstream light turns Blue but reconnect once the lights turn back green. Our speeds are still as fast as before but the connection is not consistent at all. We Power cycled the modem repeatedly asked Xfinity to reset our connection on their end, Factory Reset our modem and even called the tech back to check it out, but He couldn't figure out why this was happening and every time we tried asking for Xfinity to help they kept trying to sell us their modem and upgrading our plan instead of doing anything else. I am not a techie that can diagnose the issues from the modems login page so I can't tell what is going on there. What are my options to fix? could it be a Modem issue? a Coaxial Cable issue? Power issue? (edit: CM-MAC information removed)Date Time Event ID Event Level Description 10/19/2022 01:09 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:09 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:09 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:09 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:08 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:08 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:08 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:08 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:08 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:08 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:08 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:07 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:07 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:07 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:07 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:07 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:07 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:06 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:06 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:06 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:06 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:05 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:05 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:05 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:05 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:05 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:04 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:04 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:04 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:04 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:04 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:04 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:04 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:04 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:03 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:03 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:03 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:03 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:03 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:03 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:03 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:03 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:03 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:03 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;" 10/19/2022 01:02 74010100 6 "CM-STATUS message s Acquire Downstream Channel 675000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 44 Locked QAM256 675000000 Hz 3.6 dBmV 42.8 dB 0 0 13 Locked QAM256 489000000 Hz 3.5 dBmV 43.7 dB 0 0 14 Locked QAM256 495000000 Hz 3.5 dBmV 43.6 dB 0 0 15 Locked QAM256 501000000 Hz 3.5 dBmV 43.7 dB 0 0 16 Locked QAM256 507000000 Hz 3.7 dBmV 43.7 dB 1 0 17 Locked QAM256 513000000 Hz 3.7 dBmV 43.8 dB 0 0 18 Locked QAM256 519000000 Hz 3.7 dBmV 43.8 dB 0 0 19 Locked QAM256 525000000 Hz 3.6 dBmV 43.7 dB 0 0 20 Locked QAM256 531000000 Hz 3.3 dBmV 43.6 dB 0 0 21 Locked QAM256 537000000 Hz 3.2 dBmV 43.7 dB 0 0 22 Locked QAM256 543000000 Hz 3.1 dBmV 43.5 dB 0 0 23 Locked QAM256 549000000 Hz 3.2 dBmV 43.6 dB 1 0 24 Locked QAM256 555000000 Hz 3.2 dBmV 43.6 dB 1 0 25 Locked QAM256 561000000 Hz 3.3 dBmV 43.6 dB 0 0 26 Locked QAM256 567000000 Hz 3.2 dBmV 43.7 dB 0 0 27 Locked QAM256 573000000 Hz 3.1 dBmV 43.6 dB 0 0 28 Locked QAM256 579000000 Hz 3.2 dBmV 43.5 dB 1 0 29 Locked QAM256 585000000 Hz 3.4 dBmV 43.7 dB 0 0 30 Locked QAM256 591000000 Hz 3.7 dBmV 43.8 dB 1 0 31 Locked QAM256 597000000 Hz 3.9 dBmV 43.7 dB 0 0 32 Locked QAM256 603000000 Hz 4.0 dBmV 43.9 dB 0 0 33 Locked QAM256 609000000 Hz 3.9 dBmV 43.8 dB 2 0 34 Locked QAM256 615000000 Hz 3.7 dBmV 43.7 dB 1 0 35 Locked QAM256 621000000 Hz 3.6 dBmV 43.7 dB 0 0 36 Locked QAM256 627000000 Hz 3.5 dBmV 43.6 dB 1 0 37 Locked QAM256 633000000 Hz 3.6 dBmV 43.7 dB 1 0 38 Locked QAM256 639000000 Hz 3.7 dBmV 43.6 dB 0 0 39 Locked QAM256 645000000 Hz 3.7 dBmV 43.7 dB 0 0 40 Locked QAM256 651000000 Hz 3.6 dBmV 43.5 dB 0 0 41 Locked QAM256 657000000 Hz 3.5 dBmV 43.5 dB 0 0 42 Locked QAM256 663000000 Hz 3.5 dBmV 43.6 dB 0 0 43 Locked QAM256 669000000 Hz 3.5 dBmV 43.6 dB 0 0 193 Locked Other 957000000 Hz -2.7 dBmV 35.0 dB 50156001 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 17 Locked SC-QAM Upstream 16400000 Hz 6400000 Hz 42.0 dBmV 2 18 Locked SC-QAM Upstream 22800000 Hz 6400000 Hz 42.0 dBmV 3 19 Locked SC-QAM Upstream 29200000 Hz 6400000 Hz 42.0 dBmV 4 20 Locked SC-QAM Upstream 35600000 Hz 6400000 Hz 43.0 dBmV

Downstream Bonded ChannelsChannel IDLock StatusModulationFrequencyPowerSNR/MERCorrectedUncorrectables44LockedQAM256675000000 Hz3.6 dBmV42.5 dB0013LockedQAM256489000000 Hz3.5 dBmV43.7 dB0014LockedQAM256495000000 Hz3.5 dBmV43.8 dB0015LockedQAM256501000000 Hz3.5 dBmV43.7 dB0016LockedQAM256507000000 Hz3.7 dBmV43.8 dB0017LockedQAM256513000000 Hz3.7 dBmV43.7 dB1018LockedQAM256519000000 Hz3.7 dBmV43.8 dB0019LockedQAM256525000000 Hz3.6 dBmV43.7 dB0020LockedQAM256531000000 Hz3.4 dBmV43.7 dB0021LockedQAM256537000000 Hz3.2 dBmV43.5 dB0022LockedQAM256543000000 Hz3.1 dBmV43.6 dB0023LockedQAM256549000000 Hz3.2 dBmV43.5 dB0024LockedQAM256555000000 Hz3.2 dBmV43.4 dB0025LockedQAM256561000000 Hz3.3 dBmV43.7 dB0026LockedQAM256567000000 Hz3.2 dBmV43.4 dB0027LockedQAM256573000000 Hz3.1 dBmV43.4 dB0028LockedQAM256579000000 Hz3.2 dBmV43.5 dB0029LockedQAM256585000000 Hz3.4 dBmV43.7 dB0030LockedQAM256591000000 Hz3.7 dBmV43.7 dB0031LockedQAM256597000000 Hz3.9 dBmV43.8 dB0032LockedQAM256603000000 Hz4.0 dBmV43.8 dB0033LockedQAM256609000000 Hz3.9 dBmV43.8 dB1034LockedQAM256615000000 Hz3.7 dBmV43.6 dB0035LockedQAM256621000000 Hz3.6 dBmV43.8 dB2036LockedQAM256627000000 Hz3.5 dBmV43.5 dB0037LockedQAM256633000000 Hz3.6 dBmV43.6 dB1038LockedQAM256639000000 Hz3.7 dBmV43.8 dB0039LockedQAM256645000000 Hz3.7 dBmV43.6 dB0040LockedQAM256651000000 Hz3.6 dBmV43.6 dB0041LockedQAM256657000000 Hz3.5 dBmV43.4 dB0042LockedQAM256663000000 Hz3.5 dBmV43.6 dB0043LockedQAM256669000000 Hz3.6 dBmV43.5 dB00193LockedOther957000000 Hz-2.7 dBmV34.8 dB159750310

Solved

Modem Help SB8200

1 year ago
19 October 2022
6 replies
685 views

H.TheMan
The Many
3 replies

So my original problem was that my internet connection was dropping (Xfinity) so we scheduled a tech to come out for a fix.

The initial issue was resolved because it turned out that the line was damaged and the house we moved into had multiple splitters that were causing our signal to "leak" he mentioned that he was surprised that we had a connection at all from how bad it was, he disabled all the other Coax outlets that weren't in use and our issues were fixed for that day.

I should note that Prior to this visit we had our Arris SB8200 modem's lights as Blue for downstream. (speeds are 600+mbs Down and 30mbs Up)

After his visit the internet went down that night only to return in the morning but the lights on the Modem turned all Green and occasionally flicker (and have remained green) but occasionally it turns Blue for downstream for about 5-10 seconds whilst the connection drops only to return to green again.

For ex. any stream/Netflix video/Game that is running will cut out for that time while the downstream light turns Blue but reconnect once the lights turn back green. Our speeds are still as fast as before but the connection is not consistent at all.

We Power cycled the modem repeatedly asked Xfinity to reset our connection on their end, Factory Reset our modem and even called the tech back to check it out, but He couldn't figure out why this was happening and every time we tried asking for Xfinity to help they kept trying to sell us their modem and upgrading our plan instead of doing anything else.

I am not a techie that can diagnose the issues from the modems login page so I can't tell what is going on there.

What are my options to fix? could it be a Modem issue? a Coaxial Cable issue? Power issue?

(edit: CM-MAC information removed)

Date Time	Event ID	Event Level	Description
10/19/2022 01:09	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:09	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:09	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:09	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:08	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:08	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:08	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:08	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:08	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:08	74010100	6	"CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:08	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:07	74010100	6	"CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:07	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:07	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:07	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:07	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:07	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:06	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:06	74010100	6	"CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:06	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:06	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:05	74010100	6	"CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:05	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:05	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:05	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:05	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:04	74010100	6	"CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:04	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:04	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:04	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:04	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:04	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:04	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:04	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:03	74010100	6	"CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:03	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:03	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:03	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:03	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:03	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:03	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:03	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:03	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:03	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:02	74010100	6	"CM-STATUS message s

Acquire Downstream Channel	675000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+
DOCSIS Network Access Enabled	Allowed

Downstream Bonded Channels
Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
44	Locked	QAM256	675000000 Hz	3.6 dBmV	42.8 dB	0	0
13	Locked	QAM256	489000000 Hz	3.5 dBmV	43.7 dB	0	0
14	Locked	QAM256	495000000 Hz	3.5 dBmV	43.6 dB	0	0
15	Locked	QAM256	501000000 Hz	3.5 dBmV	43.7 dB	0	0
16	Locked	QAM256	507000000 Hz	3.7 dBmV	43.7 dB	1	0
17	Locked	QAM256	513000000 Hz	3.7 dBmV	43.8 dB	0	0
18	Locked	QAM256	519000000 Hz	3.7 dBmV	43.8 dB	0	0
19	Locked	QAM256	525000000 Hz	3.6 dBmV	43.7 dB	0	0
20	Locked	QAM256	531000000 Hz	3.3 dBmV	43.6 dB	0	0
21	Locked	QAM256	537000000 Hz	3.2 dBmV	43.7 dB	0	0
22	Locked	QAM256	543000000 Hz	3.1 dBmV	43.5 dB	0	0
23	Locked	QAM256	549000000 Hz	3.2 dBmV	43.6 dB	1	0
24	Locked	QAM256	555000000 Hz	3.2 dBmV	43.6 dB	1	0
25	Locked	QAM256	561000000 Hz	3.3 dBmV	43.6 dB	0	0
26	Locked	QAM256	567000000 Hz	3.2 dBmV	43.7 dB	0	0
27	Locked	QAM256	573000000 Hz	3.1 dBmV	43.6 dB	0	0
28	Locked	QAM256	579000000 Hz	3.2 dBmV	43.5 dB	1	0
29	Locked	QAM256	585000000 Hz	3.4 dBmV	43.7 dB	0	0
30	Locked	QAM256	591000000 Hz	3.7 dBmV	43.8 dB	1	0
31	Locked	QAM256	597000000 Hz	3.9 dBmV	43.7 dB	0	0
32	Locked	QAM256	603000000 Hz	4.0 dBmV	43.9 dB	0	0
33	Locked	QAM256	609000000 Hz	3.9 dBmV	43.8 dB	2	0
34	Locked	QAM256	615000000 Hz	3.7 dBmV	43.7 dB	1	0
35	Locked	QAM256	621000000 Hz	3.6 dBmV	43.7 dB	0	0
36	Locked	QAM256	627000000 Hz	3.5 dBmV	43.6 dB	1	0
37	Locked	QAM256	633000000 Hz	3.6 dBmV	43.7 dB	1	0
38	Locked	QAM256	639000000 Hz	3.7 dBmV	43.6 dB	0	0
39	Locked	QAM256	645000000 Hz	3.7 dBmV	43.7 dB	0	0
40	Locked	QAM256	651000000 Hz	3.6 dBmV	43.5 dB	0	0
41	Locked	QAM256	657000000 Hz	3.5 dBmV	43.5 dB	0	0
42	Locked	QAM256	663000000 Hz	3.5 dBmV	43.6 dB	0	0
43	Locked	QAM256	669000000 Hz	3.5 dBmV	43.6 dB	0	0
193	Locked	Other	957000000 Hz	-2.7 dBmV	35.0 dB	50156001	0

Upstream Bonded Channels
Channel	Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	17	Locked	SC-QAM Upstream	16400000 Hz	6400000 Hz	42.0 dBmV
2	18	Locked	SC-QAM Upstream	22800000 Hz	6400000 Hz	42.0 dBmV
3	19	Locked	SC-QAM Upstream	29200000 Hz	6400000 Hz	42.0 dBmV
4	20	Locked	SC-QAM Upstream	35600000 Hz	6400000 Hz	43.0 dBmV

icon

Best answer by SURFboard Moderator 1 November 2022, 17:40

View original

This topic has been closed for comments

6 replies

H.TheMan
Author
The Many
3 replies
1 year ago
19 October 2022

Downstream Bonded Channels
Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
44	Locked	QAM256	675000000 Hz	3.6 dBmV	42.5 dB	0	0
13	Locked	QAM256	489000000 Hz	3.5 dBmV	43.7 dB	0	0
14	Locked	QAM256	495000000 Hz	3.5 dBmV	43.8 dB	0	0
15	Locked	QAM256	501000000 Hz	3.5 dBmV	43.7 dB	0	0
16	Locked	QAM256	507000000 Hz	3.7 dBmV	43.8 dB	0	0
17	Locked	QAM256	513000000 Hz	3.7 dBmV	43.7 dB	1	0
18	Locked	QAM256	519000000 Hz	3.7 dBmV	43.8 dB	0	0
19	Locked	QAM256	525000000 Hz	3.6 dBmV	43.7 dB	0	0
20	Locked	QAM256	531000000 Hz	3.4 dBmV	43.7 dB	0	0
21	Locked	QAM256	537000000 Hz	3.2 dBmV	43.5 dB	0	0
22	Locked	QAM256	543000000 Hz	3.1 dBmV	43.6 dB	0	0
23	Locked	QAM256	549000000 Hz	3.2 dBmV	43.5 dB	0	0
24	Locked	QAM256	555000000 Hz	3.2 dBmV	43.4 dB	0	0
25	Locked	QAM256	561000000 Hz	3.3 dBmV	43.7 dB	0	0
26	Locked	QAM256	567000000 Hz	3.2 dBmV	43.4 dB	0	0
27	Locked	QAM256	573000000 Hz	3.1 dBmV	43.4 dB	0	0
28	Locked	QAM256	579000000 Hz	3.2 dBmV	43.5 dB	0	0
29	Locked	QAM256	585000000 Hz	3.4 dBmV	43.7 dB	0	0
30	Locked	QAM256	591000000 Hz	3.7 dBmV	43.7 dB	0	0
31	Locked	QAM256	597000000 Hz	3.9 dBmV	43.8 dB	0	0
32	Locked	QAM256	603000000 Hz	4.0 dBmV	43.8 dB	0	0
33	Locked	QAM256	609000000 Hz	3.9 dBmV	43.8 dB	1	0
34	Locked	QAM256	615000000 Hz	3.7 dBmV	43.6 dB	0	0
35	Locked	QAM256	621000000 Hz	3.6 dBmV	43.8 dB	2	0
36	Locked	QAM256	627000000 Hz	3.5 dBmV	43.5 dB	0	0
37	Locked	QAM256	633000000 Hz	3.6 dBmV	43.6 dB	1	0
38	Locked	QAM256	639000000 Hz	3.7 dBmV	43.8 dB	0	0
39	Locked	QAM256	645000000 Hz	3.7 dBmV	43.6 dB	0	0
40	Locked	QAM256	651000000 Hz	3.6 dBmV	43.6 dB	0	0
41	Locked	QAM256	657000000 Hz	3.5 dBmV	43.4 dB	0	0
42	Locked	QAM256	663000000 Hz	3.5 dBmV	43.6 dB	0	0
43	Locked	QAM256	669000000 Hz	3.6 dBmV	43.5 dB	0	0
193	Locked	Other	957000000 Hz	-2.7 dBmV	34.8 dB	15975031	0

H.TheMan
Author
The Many
3 replies
1 year ago
19 October 2022

it just flickered Blue again and this was the Event Log messages

(edit: CM-MAC information removed)

Date Time	Event ID	Event Level	Description
10/19/2022 01:42	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:42	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:41	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:41	74010100	6	"CM-STATUS message sent. Event Type Code: 1; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:41	84020300	5	"MDD message timeout;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:41	85000200	3	"UCD invalid or channel unusable;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"
10/19/2022 01:41	67061600	6	"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=:::::;CMTS-MAC=00:90:f0:1f:00:00;CM-QOS=1.1;CM-VER=3.1;"

Userlevel 6

+40

plemans
Legends
1587 replies
1 year ago
19 October 2022

Your error codes are still indicating some line issues with the connection. Your power levels aren’t bad but something is still causing interference.

H.TheMan
Author
The Many
3 replies
1 year ago
20 October 2022

Your error codes are still indicating some line issues with the connection. Your power levels aren’t bad but something is still causing interference.

Could the interference come from the outlets being worked on?

the tech mentioned that he had to replace a line outside because of some damage but this issue never happened before even with the damaged line.

Should i move my modem to a different room? or Is there anything i can provide for the tech to make this issue easier to diagnose.

Userlevel 5

+41

Hello H.TheMan,

The issue that I found is with the upstream power levels, since they should be between 45 dBmV to 51 dBmV and yours are below the accepted range. Your ISP can adjust them and that’ll fix the issue. I will attach an article that will have the complete information. Hope this helps you.

https://arris.secure.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels/?l=en_US&fs=RelatedArticle

Userlevel 6

+40

plemans
Legends
1587 replies
1 year ago
1 November 2022

the power levels are fine. Its just something with the connection that the ISP will probably need to come check again.

When the downstream power levels are higher it indicates either your using an amplifier or you’re close to the hub. Based on your upstream, you’re close to the hub or the upstream levels would be higher. The upstream is the modem sending a signal back to the cmts/hub. If its further away or there’s something reducing the signal (like a splitter/attenuator) the modem will have higher upstream levels to be “talk” to the hub/cmts.

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