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Modem is not working - SB8200

  • June 3, 2024
  • 2 replies
  • 215 views

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I bought an Arris modem, model SB8200 on Sept 26, 2023 from Best Buy. The unit quit working last Friday. A tech with Cox comm came out and verified the modem is bad.  Best Buy advised me to contact you.

Best answer by SURFboard Moderator

Please do reach out to Arris.com/consumersupport for further assistance.

This topic has been closed for replies.

2 replies

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Please do reach out to Arris.com/consumersupport for further assistance.


  • The Many
  • June 7, 2024

 If your modem isn't working, it can disrupt your internet connection, causing frustration and impacting productivity. Common issues include loose cables, outdated firmware, or service provider outages. Restarting the modem, checking connections, and contacting your ISP can help resolve the problem. Ensuring your modem is updated and properly configured is key to maintaining a stable internet connection.