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modem model sb8200 not working. Seeking an RMA please ?

  • November 12, 2023
  • 2 replies
  • 130 views
H
The Many
Forum|alt.badge.img

Hi,

Purchased this device in March of 2023 and It recently failed.  We unplugged, tried different power strips and outlets, etc etc etc.  Finally our ISP Xfinity came to investigate and confirmed that the device was not functional.  We are looking for a replacement or refund.  Please Help!

Thanks so much

Hilary

Best answer by SURFboard Moderator

 

Sorry for the inconvenience. Please contact arris.com/consumersupport for replacement if the modem in under warranty 

This topic has been closed for replies.

2 replies

plemans
Juggernaut
Forum|alt.badge.img+41
  • plemansJuggernaut
  • Juggernaut
  • November 13, 2023

You have to go through the support for RMA. not the community forum. 

https://www.surfboard.com/support/resources/

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
Forum|alt.badge.img+42

 

Sorry for the inconvenience. Please contact arris.com/consumersupport for replacement if the modem in under warranty 

SURFboard Community Moderator Team
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