Hi,
Purchased this device in March of 2023 and It recently failed. We unplugged, tried different power strips and outlets, etc etc etc. Finally our ISP Xfinity came to investigate and confirmed that the device was not functional. We are looking for a replacement or refund. Please Help!
Thanks so much
Hilary
Best answer by SURFboard Moderator
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+40
You have to go through the support for RMA. not the community forum.
https://www.surfboard.com/support/resources/
Sorry for the inconvenience. Please contact arris.com/consumersupport for replacement if the modem in under warranty
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