I have SN8200. lost Internet I have reset it been in touch with service provider. They have tried to reset it. The power light comes on, but the Internet lights do not come on they flash intermittently, but do not stay on. I have reset it to factory default powered it down checked with my service provider Internet to my house is fine. Just making a squeaky noise like it’s trying to connect, but nothing is happening
Question
no internet
- Wi-Fi Warriors
Could you please confirm the name of your Internet Service Provider and the speed plan you are currently subscribed to?
If you notice any noise coming from the modem, please try switching to a different power outlet. Additionally, we recommend trying a different power cord to rule out any hardware-related issues.
To check the Ethernet port status, you can connect the modem directly to a computer and check the IP address without the coaxial cable connected.
To check the IP address on a Windows computer, please follow these steps:
- Press the Windows button + the letter R on your keyboard to open the "Run" command box.
- In the box, type "CMD" and press Enter.
- A black screen will appear. Type "ipconfig" and press Enter.
- Under the category 'Ethernet adapter Ethernet,' you’ll find the IPv4 address.
To check the IP address on a Mac:
- Click on the Apple menu.
- Then, select System Preferences or System Settings.
- Navigate to Networks and click on the Ethernet option to view the IP address.
- If you're using an adapter, you’ll see an option for USB under Networks.
If the IP address starts with 169.254.., or if the media state shows 'disconnected' or the category is blank, there could be an issue with the port itself.
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