Answer

our wifi is out and our provider sent is to arris for a solution - SB8200

Forum|Forum|1 year ago
October 28, 2024
2 replies
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Nickolini
The Many

Before I go into detail, I want to proactively thank this community for the help you can provide us. Thanks!!
Our Wi-Fi account is no longer available on our house system. Our WiFi provider did several tests/checks and said their signal to us was good. They referred us to Arris because we bought an Arris SB8200 modem and router which has worked fine so far. It sounds like we need help setting up a new account through your modem. I have no idea how to do that.

Best answer by Netopia

Hi @Nickolini, sorry to tell you that the SB8200 is a cable modem and it does not have a built-in Wi-Fi router. You would need to add a Wi-Fi router to the SB8200 or get a compatible modem + Wi-Fi router combo like the G34, G36, or G54 model.

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Netopia
Rockstar!
Answer
Forum|Forum|1 year ago
November 5, 2024

Hi @Nickolini, sorry to tell you that the SB8200 is a cable modem and it does not have a built-in Wi-Fi router. You would need to add a Wi-Fi router to the SB8200 or get a compatible modem + Wi-Fi router combo like the G34, G36, or G54 model.

Current Setup: Sonic Fiber > G54