Potential faulty SB8200v3

In this case to help you on this further could you provide us few more details that is the LED light status of the modem.

On direct connection are you able to access internet and also try accessing modem GUI on direct connection to confirm whether the modem is malfunctioning.

When I had it wired up, the power light stayed green, downstream would lock in green, and upstream would lock green. The globe light at the bottom would just flash. I was always passing the modem to my router before my desktop and did not have internet through the modem, but I could connect to it’s IP to log into it just fine seeing the GUI. When in the GUI, I could only ever see it lock 1 up and 1 down channel at a time, but when I’d change tabs in the GUI and change back to the status tab it’d be a different channel set locked. I found that odd as the old sb8200 would show every channel locked.

There were some error logs in the modem mentioning a config file that I don’t see in the old modem as well. Additionally, when I called Optimum back the next day to try a wipe and re-provision of the newer modem, but I managed to get the same guy that maybe failed to provision the day before. A funny note, after it continued to not work I just asked him to re-provision my older modem and before he ever finished provisioning I had it plugged back in with instant internet access. I could either count this as my old modem still having it’s config file for them cached to get internet again, or it makes me think the phone tech provisioned the newer modem wrong.

I still find the singular up and down channel status being shown odd though.

I have the same  “ver3” and issues too. Every where I read ppl are on ver 6-7….this battle to get a cfg/software update is infuriating.  

Does your modem have a grey colored back where the ports are and not the different colored squares?  If you factory rest the modem does it show DOCSIS 3.1 or 3.0   “ Improper Configuration File CVC Format” ?

The newer v3 model has a grey backplate with orange ethernet ports yes. The, I guess, v1 model has the green, blue, blue, and then red-ish color with silver ethernet ports as a backplate. When I factory reset the modem (I’m not sure hitting the button to reset worked, but doing it in the GUI worked), the  info page still had docsis 3.1.

This is what I see on the connection page for the new modem and is what it looked like after the provisioning occurred as well. I should probably just call the customer support at this point, but I was hoping to get a reply here on if any of this showcases the modem being faulty or if I should call my ISP until I get a different provisioner on the phone.

Additional note, my version 1 modem I recall being an odd pain to get provisioned as well. It was 4-ish years ago, but I recall being on the phone with the ISP and it just “suddenly” working without them knowing why it hadn’t been after an hour.

I am having the same issue with my SB8200 modem not connecting to Optimum internet. Although the new SB8200 modem is provisioned (I saw this for myself on the computer in the Optimum office), it will not connect. However, my old Linksys modem is still connecting to the internet.

I am having the same issue with my SB8200v3 not connecting to Optimum internet.  The old modem supplied by Optimum still works but the Arris does not.  My symptoms are exactly the same as the original poster’s.

Funny enough, I had this experience. When I plugged my old sb8200 (v1 I guess) back in it instantly had internet despite allegedly not being provisioned anymore. I was doing this whole thing to rule out the older modem as an issue for my net, but optimum just did a node upgrade in my neighborhood and now my issues are resolved. The newer modem still can’t be provisioned, so I’ll likely just take it back to walmart.

Thank you for your response. Although I saw a 5-star review on the Best Buy website stating that this modem worked with Optimum, that is not my experience. Optimum scheduled a tech visit for me, but I think I am going to cancel that and return the modem.

My v1 modem I think took a hot minute to provision the first time, but it eventually connected. It makes me wonder if the normal provisioner’s 3 ring binders aren’t giving enough info on how to push things to provision every modem. I’m not really going to fault the modem, but if I can’t get it provisioned I can’t keep it lol.