I've been trying to talk to someone on the phone or even live chat but neither one exists you keep sending me in circles this is no way to run a business but a good way to get a bad reputation all I want is to get my refund on a SB8200 that I purchased on 5/08/ 24 my order number is 59472 you tell me I can but just try getting it just give me the info I need to return it and I'll be happy, I already see a lot of unhappy people on your community site.
no correspondence
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- Guardians of the Gateways
- 2854 replies
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5 June 2024
- Answer
We are sorry for the inconvenience caused. Please do reach out to Arris phone support to work on your case further check for Arris.com/consumersupport and also we will look into the order 59472 to do the needful.
- The Certified
- 4 replies
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7 June 2024
Yes please send me a prepaid label for my return thank you
- Guardians of the Gateways
- 2854 replies
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7 June 2024
I suggest replying the email that has already been sent to your email address from ARRIS TECHNICAL SUPPORT for further guidance.
- The Certified
- 4 replies
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15 June 2024
Mission accomplished return label sent modem shipped back waiting on a reply then refund only took 2 months to get this far.
- The Certified
- 4 replies
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28 June 2024
Mailed modem back 13 days ago still waiting on response and refund.
- Guardians of the Gateways
- 2854 replies
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2 July 2024
I suggest visiting www.arris.com/consumersupport for further assistance.
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