Zito Media (my ISP) sent out a tech because how how frequently the internet has been dropping out. But even after running a new line into the house the problem prevails. They told me it’s a problem with the modem. I have only had this modem for 9 months but it was refurbished and now just barely out of warranty of course. Is there any fix or can I get any sort of credit/discount on a replacement modem?
Answer
Refurbished SB8200 from Amazon is dropping connection 30+ times a day
- The Many
Best answer by SURFboard Moderator
SB8200 is just a cable modem so in this case to isolate the issue can you please try connecting any device to the modem directly without router and monitor the connection for next 24hrs this will help us to test the modem. If the modem is giving intermittent issue then we have to check the cable signal level also by following the steps mentioned on the below mentioned article.
http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
SB8200 is just a cable modem so in this case to isolate the issue can you please try connecting any device to the modem directly without router and monitor the connection for next 24hrs this will help us to test the modem. If the modem is giving intermittent issue then we have to check the cable signal level also by following the steps mentioned on the below mentioned article.
http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels
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