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SB2800 has been slowing and dropping until reboot

  • December 8, 2025
  • 2 replies
  • 103 views
R
The Many

Are the following events attributed to ISP or my SB8200, any help would be greatly appreciated

 

Date Time Event ID Event Level Description
12/07/2025 23:12 2436694061 5 "Dynamic Range Window violation"
12/07/2025 23:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=(edited private information);CMTS-MAC=00:fe:c8:06:5a:40;CM-QOS=1.1;CM-VER=3.1;"
12/07/2025 23:12 73050400 5 "REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=(edited private information);CMTS-MAC=00:fe:c8:06:5a:40;CM-QOS=1.1;CM-VER=3.1;"
12/07/2025 23:12 2436694053 3 "SSH login failed from ."
12/07/2025 23:12 73040100 6 "TLV-11 - unrecognized OID;CM-MAC=a8:70:5d:b7:c2:81;CMTS-MAC=00:fe:c8:06:5a:40;CM-QOS=1.1;CM-VER=3.1;"
12/07/2025 23:12 66010100 4 "Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=(edited private information);CMTS-MAC=00:fe:c8:06:5a:40;CM-QOS=1.1;CM-VER=3.1;"
12/07/2025 23:12 66010100 4 "Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=(edited private information);CMTS-MAC=00:fe:c8:06:5a:40;CM-QOS=1.1;CM-VER=3.1;"
12/07/2025 23:12 66010100 4 "Missing BP Configuration Setting TLV Type: 17.7;CM-MAC=(edited private information);CMTS-MAC=00:fe:c8:06:5a:40;CM-QOS=1.1;CM-VER=3.1;"
12/07/2025 23:12 66010100 4 "Missing BP Configuration Setting TLV Type: 17.6;CM-MAC=(edited private information);CMTS-MAC=00:fe:c8:06:5a:40;CM-QOS=1.1;CM-VER=3.1;"
12/07/2025 23:12 66010100 4 "Missing BP Configuration Setting TLV Type: 17.5;CM-MAC=(edited private information);CMTS-MAC=00:fe:c8:06:5a:40;CM-QOS=1.1;CM-VER=3.1;"
12/07/2025 23:12 66010100 4 "Missing BP Configuration Setting TLV Type: 17.4;CM-MAC=(edited private information);CMTS-MAC=00:fe:c8:06:5a:40;CM-QOS=1.1;CM-VER=3.1;"
12/07/2025 23:12 66010100 4 "Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=(edited private information);CMTS-MAC=00:fe:c8:06:5a:40;CM-QOS=1.1;CM-VER=3.1;"
12/07/2025 23:12 66010100 4 "Missing BP Configuration Setting TLV Type: 17.2;CM-MAC=(edited private information);CMTS-MAC=00:fe:c8:06:5a:40;CM-QOS=1.1;CM-VER=3.1;"
12/07/2025 23:12 66010100 4 "Missing BP Configuration Setting TLV Type: 17.1;CM-MAC=(edited private information);CMTS-MAC=00:fe:c8:06:5a:40;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 2436694066 6 "Honoring MDD; IP provisioning mode = IPv4"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=(edited private information);CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

Best answer by SURFboard Moderator

We do not have any control or access to the event logs. The logs you see in the event section are related to your internet service.

This topic has been closed for replies.

2 replies

S
Wi-Fi Warriors
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We do not have any control or access to the event logs. The logs you see in the event section are related to your internet service.

SURFboard Community Moderator Team
W
The Certified
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  • wstewart11The Certified
  • The Certified
  • December 9, 2025

Check the status page for the downstream power, upstream power, and SNR (signal-to-noise ratio). This page gives some good info on what to look for:

https://www.speedguide.net/faq/what-cable-modem-signal-levels-are-considered-good-78

If the downstream power, upstream power, or SNR are outside recommended ranges, you will likely experience connectivity problems.

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