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SB8200

  • July 9, 2025
  • 1 reply
  • 87 views

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For the past few days, I haven’t had an internet connection. My provider (Xfinity) says their side is working, and my router (ASUS RT-AX58U) is indicating that this modem is the issue when I check the network diagnostic.
 

I’ve tried power cycling, factory resetting both the modem & router (separately), and moving both to a different coax port. Unfortunately, none of that has helped. I can still see & connect to the network, but there’s no internet on any of my devices. 


if you have any suggestions as to anything else I might try before resorting to a technician visit from my ISP, I would greatly appreciate it. Thank you!

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1 reply

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Could you please provide the details of your subscribed internet speed plan and the current status of the LED lights on your modem?

If all the LED lights are steady, you should connect the modem directly to a computer using an Ethernet cable to check if the internet connection works directly from the modem. Since it is a cable modem, this is the best way to test the connection.


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